FAQ
The questions merchants ask before they install.
If yours is not here, write to us and we will answer it in the same tone.
How is attributed revenue calculated?
A share of your traffic (8% by default) never sees a recommendation. We compare the revenue per session of the treated group against that held-out control over a fixed window, and report the difference. Blended store revenue is never counted as ours.
What is the commission charged on?
Only on attributed revenue — the incremental amount measured against the control group. It is never charged on your total store revenue.
Do the plans differ in features?
No. Every feature is included in Basic, Standard and Premium. The monthly fee and the commission rate are the difference, and Premium adds a dedicated support manager.
How long does the install take?
About ten minutes. You add the app, pick your placements and publish. There are no theme file edits and no developer is required.
Will it slow my store down?
Widgets load asynchronously after your theme paints, so they do not block first render. If our service is unreachable, the widget simply does not appear.
Can I switch plans later?
Yes, at any time. Changes apply from the next billing period and your data and widgets stay exactly as they are.
Is there a contract or lock-in?
No. Billing is monthly and you can uninstall whenever you like. Your reports stay exportable until the account closes.
Which platforms are supported?
Shopify and Shopify Plus today. Other platforms are handled case by case — ask us.
Still deciding?
A twenty-minute walkthrough on your own catalogue usually settles it.